How does repackaging save me money?

Many sellers pack your items in boxes that are too large or not properly prepared for global shipping. COCBUY takes extra time to ensure all your items is properly packaged for international [...]

What couriers do you use to send my packages?

Shipping methods vary and can be uniquely tailored to the size and weight of the items in your shipment. Delivery Method ETA Domestic Transit In 2-5 business days DHL In 3-7 business days DHL [...]

What does insurance cover?

Insurance covers loss or damage to the items in your shipment. Claims can be filed for the declared value plus international shipping costs, if applicable. Insurance does NOT cover import duties [...]

How do I file a claim for missing or damaged items?

If your shipment is not delivered, or if items are missing or damaged, contact us immediately to begin the claims process. For missing items: If your shipment was not delivered, or if items were [...]

Is my package insured?

Shipping insurance can be purchased for $2 per $100 of insured value. All packages are insured for the declared value of the item(s) unless you opt out of insurance. While damaged or lost [...]

Do you add a fuel surcharge to your rates?

No. Despite the fuel surcharges added by all major carriers, COCBUY does not add a fuel surcharge at this time to provide the best possible value to our members.