What Does My Shipment Status Mean?

Please see the table below to learn the meaning of current status of your shipment. Shipment Status Meaning Pending Your shipment request and 2nd payment have been received. Shipped Your shipment [...]

What does my order status mean?

Please see the table below to learn the meaning of current status of your order. Tab Order Status Meaning In Progress Pending Your 1st payment has been received and your order will be handled [...]

How can I make sure I get all my package notifications?

Spam filters sometimes include mail you do want to receive. To ensure you receive all your account communications, we recommend that you add COCBUY to your Safe Senders list. COCBUY sends email [...]

Will I be charged for storage?

Members receive a 90 days of free storage. Packages stored past the free storage period will incur storage fees of RMB 1 per package per day.

Will you open my packages?

Yes.  COCBUY opens every package when it arrives at our warehouse. We carefully review your purchases to ensure: They were not damaged or missing during domestic shipping. They are legal for [...]

What is the difference between restricted and prohibited items?

Prohibited Items: If an item is prohibited in your country or for export from China, we cannot ship it to you. If you are not sure if an item is prohibited, please contact us before ordering. [...]

page 1 of 2