What does my order status mean?

Please see the table below to learn the meaning of current status of your order. Tab Order Status Meaning In Progress Pending Your 1st payment has been received and your order will be handled [...]

Can I buy items from Chinese sites that are not listed on your website?

Absolutely! You can buy from any sites or individuals you wish.

How do I translate an Chinese-language website?

Need to translate an Chinese-language website? Use these handy tools: http://translate.google.com: translator provided by Google to translate text and webpages

How do make sure I’m ordering the right clothing or shoe size?

International size charts: Women’s Clothing Conversion Men’s Clothing Conversion Shoe Size Conversion

How can I make sure I get all my package notifications?

Spam filters sometimes include mail you do want to receive. To ensure you receive all your account communications, we recommend that you add COCBUY to your Safe Senders list. COCBUY sends email [...]

How long does it take to process my shipment?

Most shipments leave our warehouse within two business days after we receive your ship request and payment. COCBUY does not give packages to our couriers on Sundays or certain China holidays. In [...]