When am I charged for international shipping costs?

Your account will be charged for shipping costs when we process your ship request. Please be sure you have enough funds to cover your shipping costs before creating a ship request. Our payment [...]

What is Dimensional Weight?

All international carriers base their shipping rates on the greater of Actual Weight and Dimensional Weight. Actual weight is the weight of the package when put on a scale. Dimensional weight is [...]

Do Cocbuy shipping rates include customs fees, tariffs or taxes?

Published Cocbuy shipping rates do not include any import fees or duty for shipments coming into your country. In some cases, couriers may also charge a brokerage fee for clearing your package [...]

Prohibited Items Policy

Due to our laws,export regulations and carrier restrictions, international shoppers are not able to purchase certain items. Cocbuy and our payment partner,DHpay,will not accept any payment for [...]

Invite your friends to join Cocbuy

It is easy to invite your friends to join Cocbuy! Simply sign in to your Cocbuy account and click Rewards > Refer a Friend, or invite friends through Facebook and Twitter! For every person you [...]

What is a business day?

Cocbuy observes the China business days of Monday through Friday. While we are open to receive packages and provide customer service seven days a week, packages are tended to couriers only on [...]