How long does it take to process my shipment?

Most shipments leave our warehouse within two business days after we receive your ship request and payment. COCBUY does not give packages to our couriers on Sundays or certain China holidays. In [...]

Will I be charged for storage?

Members receive a 90 days of free storage. Packages stored past the free storage period will incur storage fees of RMB 1 per package per day.

Will you open my packages?

Yes.  COCBUY opens every package when it arrives at our warehouse. We carefully review your purchases to ensure: They were not damaged or missing during domestic shipping. They are legal for [...]

What is the difference between restricted and prohibited items?

Prohibited Items: If an item is prohibited in your country or for export from China, we cannot ship it to you. If you are not sure if an item is prohibited, please contact us before ordering. [...]

What is the difference between DHL shipping options?

COCBUY offers both USPS Express Mail International (EMI) and USPS Priority. We highly recommend EMI over USPS Priority, as it is the more reliable, trackable and insurable expedited service to [...]

What is consolidation, and how does it help me save?

Shipping multiple packages overseas direct from online stores can be very costly. With COCBUY free package consolidation, our expert packers combine your purchases into a single package, saving [...]