Ordering FAQ

Please see the table below to learn the meaning of current status of your shipment. Shipment Status Meaning Pending Your shipment request and 2nd payment have been received. Shipped Your shipment has been shipped out. Confirmed You have clicked to confirm receipt of this shipment. Note: Shipment status is different from order status,to learn your order status,click here.

Please see the table below to learn the meaning of current status of your order. Tab Order Status Meaning In Progress Pending Your 1st payment has been received and your order will be handled within 24 hours. Processing We will buy the items from the seller Ordered We have bought the item for you and It is on the way to our ...

Spam filters sometimes include mail you do want to receive. To ensure you receive all your account communications, we recommend that you add COCBUY to your Safe Senders list. COCBUY sends email alerts to you when we receive a package from the seller, when your packages leave our warehouse, and other ...

Members receive a 90 days of free storage. Packages stored past the free storage period will incur storage fees of RMB 1 per package per day.

Yes.  COCBUY opens every package when it arrives at our warehouse. We carefully review your purchases to ensure: They were not damaged or missing during domestic shipping. They are legal for export from China. Ensure seller send you the correct number of items.

Prohibited Items: If an item is prohibited in your country or for export from China, we cannot ship it to you. If you are not sure if an item is prohibited, please contact us before ordering. Restricted Items: Some restricted items can be shipped, but only after we review the item to ensure ...

Shipping multiple packages overseas direct from online stores can be very costly. With COCBUY free package consolidation, our expert packers combine your purchases into a single package, saving you up to 80% off standard international shipping rates. We will always try to consolidate your items into one box, unless you specify ...

Many sellers pack your items in boxes that are too large or not properly prepared for global shipping. COCBUY takes extra time to ensure all your items is properly packaged for international shipping. Our FREE repackaging service will save you money in shipping costs and also helps ensure your purchases are not damaged ...

Your account will be charged for shipping costs when we process your ship request. Please be sure you have enough funds to cover your shipping costs before creating a ship request. Our payment processor will verify funds are available before accepting your request for shipment.

Due to our laws,export regulations and carrier restrictions, international shoppers are not able to purchase certain items. Cocbuy and our payment partner,DHpay,will not accept any payment for the following types of items: Branded,Fakes, or pirated copies of Items or content. Items that have been illegally replicated, reproduced, or manufactured Items that infringe another ...